The Citizen’s Charter is an official document that outlines the services provided by the City Government of Panabo, the requirements, processing times, applicable fees, and the responsibilities of both the public and government offices in accordance with the Anti-Red Tape Act (ARTA). It serves as a guide to help citizens, businesses, and stakeholders access government services efficiently and transparently.

Select a year below to view and download the corresponding Citizen’s Charter documents.


2026 Citizen's Charter

📘 Introduction

📄 Cover Page
📄 List of Services
📄 List of Offices
📄 Agency Profile
📄 Message of the City Mayor
📄 Feedback and Complaint Mechanism

🏢 Departmental Citizen’s Charters

📄 City Mayor’s Office
📄 Sangguniang Panlungsod Office
📄 City Administrator’s Office
📄 City Human Resource Management Office
📄 City Planning and Development Office
📄 City Civil Registrar’s Office
📄 City General Services Office
📄 City Budget Office
📄 City Accounting Office
📄 City Treasurer’s Office
📄 City Assessor’s Office
📄 City Legal Office
📄 City Health Office
📄 City Social Welfare and Development Office
📄 City Agriculture Office
📄 City Environment and Natural Resources Office
📄 City Public Employment Services Office
📄 City Disaster Risk Reduction and Management Office
📄 City Engineering Office
📄 City Economic Enterprise Management and Development Office

✅ Compliance

📄 Certificate of Compliance
2025 Citizen's Charter

📘 Introduction

📄 ARTA Front Page
📄 List of Services
📄 Message of the City Mayor
📄 List of Offices
📄 Feedback and Complaint Mechanism

🏢 Departmental Citizen’s Charters

📄 City Mayor’s Office
📄 Sangguniang Panlungsod Office
📄 City Administrator’s Office
📄 City Human Resource Management Office
📄 City Planning and Development Office
📄 City Civil Registrar’s Office
📄 City General Services Office
📄 City Budget Office
📄 City Accounting Office
📄 City Treasurer’s Office
📄 City Assessor’s Office
📄 City Legal Office
📄 City Health Office
📄 City Social Welfare and Development Office
📄 City Agriculture Office
📄 City Environment and Natural Resources Office
📄 City Public Employment Services Office
📄 City Disaster Risk Reduction and Management Office
📄 City Engineering Office
📄 City Economic Enterprise Management and Development Office

✅ Compliance

📄 Certificate of Compliance